VENIO IMMIGRATION AND CITIZENSHIP CONSULTING PRIVACY POLICY

Update date: November 20, 2024

I. Excerpt from Section 28 of the Code of Ethics for Licensees of the College of Immigration and Citizenship Consultants (SOR/2022-128) on the Duty of Confidentiality

• 28 (1) The licensee is required to treat as confidential all information relating to past and present customers and their business activities obtained in the course of providing services, and to take the necessary steps to maintain its confidentiality indefinitely.

• Marginal note :Communication of confidential information

  (2) The licensee shall not disclose or permit the disclosure of any information referred to in subsection (1) unless the disclosure is :

  • a) authorized by the customer;

  • b) required or authorized by law;

  • c) required by subpoena, warrant or order of a court, person or body with jurisdiction to compel the production of information, or required by rules of court relating to the production of documents;

  • d) required by the Collège in the exercise of its powers under the Act;

  • e) made to a person who assists the licensee in providing immigration or citizenship consulting services to the client;

  • f) deemed necessary to collect an overdue account;

  • g) deemed essential to respond, in a judicial or administrative proceeding, to allegations that the licensee or a person assisting the licensee in the provision of immigration or citizenship consulting services :

    • (i) has committed an offence relating to a customer's business,

    • (ii) has committed a violation relating to a customer's business exposing it to administrative sanctions or consequences,

    • (iii) has incurred civil liability for a fact - act or omission - concerning a customer's business,

    • (iv) has engaged in conduct under investigation by the Collège, the provincial bar or the Chambre des notaires du Québec.

• Marginal note :Scope of communication

  (3) If the licensee discloses confidential information under subsection (2), it discloses only such information as is necessary to meet the specific purpose of the disclosure.

II. Useful links

• Link to the complete Code of Ethics : https://laws.justice.gc.ca/fra/reglements/DORS-2022-128/TexteComplet.html 
• Links to the pages of the College of Immigration and Citizenship Consultants website to see the other professional obligations of immigration consultants:  https://college-ic.ca/obligations-professionnelles/lois-et-code-de-deontologie
• By-laws, regulations and policies : 
  https://college-ic.ca/a-propos-du-college/reglements-administratifs-reglements-et-politiques
• Link to the College of Immigration and Citizenship Consultants website to verify the status of an immigration consultant and whether they are authorized to practice and provide services to you: https://college-ic.ca/protecting-the-public/find-an-immigration-consultant?l=en-CA

III Information gathering

We collect information when you fill in consultation, evaluation and contact forms, or interact with us via chat. The information collected includes your name, e-mail address and other information necessary to maintain a high quality of service.

In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware, and the page you request.

When you therefore visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies that are installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you visit, the web sites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".

IV. Use of information

Any information we collect from you may be used for :

• Personalize your experience and meet your individual needs
• Improve our site
• Improving customer service and support needs
• Contact you by e-mail
• Handling your service requests

Generally, we use the Order Information we collect to process any order placed through the Site (including processing your payment information, arranging for shipment of your order or provision of the requested service, establishing consulting and professional service contracts, and providing you with invoices and/or order confirmations). In addition, we use Order Information to:

• contact you ;
• assess potential frauds or risks; and
• when it corresponds to the preferences you have communicated to us, provide you with information or advertisements concerning our products or services.

We use the Device Information (in particular your IP address) we collect to evaluate potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analyses of how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).

We share your Personal Information with third parties who help us use it for the purposes described above (WordPress, Woocommerce, Google Analytics, Facebook Pixels, ...).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information that we receive, or to protect our rights or yours.

As mentioned above, we use your Personal Information to provide you with targeted advertising or marketing messages that we think may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can refuse targeted advertising here :
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees

In addition, you can opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/?c=3&lang=fr.

DO NOT FOLLOW
Please note that we do not modify our Site's data collection and usage practices when we detect a "Do Not Track" signal on your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the details below.
Furthermore, if you are a European resident, please note that we process your information in order to fulfil our contractual obligations to you (for example if you place an order or request a service on the Site) or to pursue our legitimate business interests, listed above. Please also note that your information will be transferred outside Europe, including to Canada and the United States.

DATA RETENTION
When you place an order or request a service through the Site, we keep your Order Information on file for 6 years; you may request that it be deleted after this period.

MINORS
The Site is not intended for individuals under the age of 18.

CHANGINGS
We may change this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

V. Privacy

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company or government entity for any reason, other than as set forth in Article 28 of the Privacy Policy. Code of ethics for licensees of the College of Immigration and Citizenship Consultants.

VI. Disclosure to third parties

We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our Web site or conducting our business, so long as those parties agree to keep this information confidential.

We believe it is necessary to share certain information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

VII. Protection of information

We implement a variety of security measures to keep your personal information safe. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Computers and servers used to store personally identifiable information are kept in a secure environment.

VIII. Do we use cookies?

Our cookies improve access to our site and identify repeat visitors. In addition, our cookies improve the user experience by tracking and targeting interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.

IX. If you no longer wish to receive messages from us

We use the e-mail address you provide to send you information and updates relating to your service request or order, occasional company news, information on related services, etc. If at any time you no longer wish to receive e-mails from us, please let us know by writing to contact@venioimmigration.com .

X. Details concerning the use of messaging services

By contacting us via messaging services such as WhatsApp, Email, Telegram, Facebook Messenger, or any other similar means of communication, you agree to receive messages from Venio Immigration and Citizenship Consulting. We will only respond to messages that include your full name, country of residence and a clear description of your needs. This information is necessary to enable us to respond effectively and provide you with a quality service.

Personal data transmitted by these means will be processed in accordance with the General Data Protection Regulation (GDPR) and our commitment to the protection of your information. This data will be used exclusively in connection with your request and will not be shared with third parties without your explicit consent, except in the cases set out in the Code of Deondology of the College of Immigration and Citizenship Consultants.

If you have any questions or requests concerning your personal data, please consult our complete privacy policy or contact us directly.

XI. Consent

By using our site, you consent to our privacy policy.

CONTACT US
To learn more about our privacy practices, if you have any questions or if you wish to file a complaint, please contact us by email.